Texas Insurance Exchange FAQs

Answers to your questions about Auto, Home, Life, Medical, Commercial insurance.  If your question is not here, ask it by contacting us for a next business day answer.

Q. Why does my monthly billing amount vary for auto insurance?   A. Anytime a change is made to a policy, the premium will increase or decrease accordingly.  If no changes are made during a policy period, the price will stay the same.  The only other reason for a change is when your policy renews and there is a change in your rate.   Q. Why is my auto insurance higher/lower than my neighbors?   A. Insurance rates are based on many factors such as:          Driving Record          Auto Coverage          Make and Model of Vehicle          Garaging of your Vehicle          Address of your Vehicle   Q. With a change of insurance company, I have received a notice from my vehicle lender stating they have no current insurance carrier listed for my auto loan – what do I do?   A. We can help.  Call our office with your lender name, phone number, account number and vehicle description.  We will call and verify coverage with the lender.  We can order new paperwork verifying your insurance and/or fax documentation of coverage for you.   Q. My mortgage company has an escrow account for my homeowner's insurance, but they have not paid my insurance premium.  What do I do?   A. We will call your lender, verifing coverages and policy information.  We will fax verification of coverage to your lender and order overnight payment directly to our office for your premium.   Q. What can I do to improve my rate for auto insurance?   A. Discounts are offered for the following:          Defensive Driving          Alarm Systems          Drivers Training and Good Grades for Qualifying Youthful Drivers A good driving record is always the best way to make sure you are receiving the best rate.   Q. What can I do to improve my rate for homeowners?   A. Discounts are offered for the following:          Smoke Detectors          Monitored Alarm Systems          Fire Extinguishers          Deadbolt Locks on All Exterior Doors Discounts are also offered if you have had homeowners for 5 consecutive years with no claims.   Q. How can I prevent claims and make sure my home is more secure? A. You can take a wide variety of steps, such as: Trim trees away from roof at least once a year Maintain all of your appliances Don’t leave burning candles unattended Display alarm company signs Don’t leave a house key in an obvious place Keep exterior well lit Close and lock all windows and doors when not in use Install a peep hole in your front door Keep garage closed and locked Organize a Neighborhood Watch program Take photos or video of all of your belongings.  Keep this documentation in a safe place. FACTS:   Auto *Your ID card will come in the mail with each renewal.  You should immediately place these cards in the vehicles that are covered.  If they are misplaced, call TXIE and we will replace them for you.   Quotes *There is NO OBLIGATION to request quotes through TXIE.  *Each quote is done by a customer service representative who will insure the most accurate rate possible   Privacy *Your privacy is one of our biggest concerns.  All of your information is kept confidential and used solely for quoting your insurance.

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